Voice cloning and "Wangiri" scams have triggered an arms race. AI filtering intercepts mass spoofing, but can AI be used more ...

InnoCaption, a leading provider of real-time call captioning, today announced new Text-to-Speech (TTS) features that enable stress-free phone conversations for users with hearing loss or speech ...

Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

Deutsche Telekom, the German cell provider—which holds a majority stake in T-Mobile—is partnering with ElevenLabs to enable ...

Voice AI agents have compelling enterprise use cases, but integrating them with existing telephony systems poses many ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

The Texas city’s 311 service, based on Agentforce, has already led to significant drop in number and duration of calls The City of Kyle has had a sneak preview of Salesforce’s new voice feature for ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...