The team behind Grok has issued a rare apology and explanation of what went wrong after X's chatbot began spewing antisemitic and pro-Nazi rhetoric earlier this week, at one point even calling itself ...

If you thought individual customer engagement at scale, high conversion rates, gathering zero-party data, and standing out among the other advertising noise out there was just a dream, think again.

5 Chatbot Call Center Examples +3 Times You Need a Human Your email has been sent A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See ...

Hiring isn’t broken because we lack tools. It’s broken because our tools don’t act. In my conversations with TA leaders at some of the world’s most respected companies, the same challenges come up ...

Chatbots use AI to simulate conversations, enhancing customer service efficiency. Oracle identifies two chatbot types: task-oriented and data-driven/predictive ...