Survey of nearly 2,000 clients reflect rising loyalty during a period of rapid growth, acquisitions and rebrand ...

New car buyers have been in a sour mood for the last couple of years, and perhaps it’s not surprising. Prices and interest rates are higher and inventory levels have been near record lows. But in a ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Sumit Aneja Customers now ...

78% of customers rate their Muni experience as “excellent” or “good.” That’s a six-point jump from our 2024 survey. Customers gave Muni higher ratings last year across multiple service categories.

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

You probably feel like you have a good handle on how your clients feel about your business. Would you be willing to bet money on your intuition? If you’re not eliciting client feedback via ...

That's the message Vince Lamb, vice president of managed services at Technology Integration Group, a $282 million solution provider based in San Diego, delivered to solution providers attending the ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

Each year, the American Customer Satisfaction Index releases its survey of supermarkets, and several Pittsburgh grocers got high marks.