It's Wednesday night and your family is going out for a casual dinner. At the restaurant, you find yourself waiting in line to order food from the kid at the counter. The line snakes around the ...

Restaurant operators are finding new ways to move forward in an industry already running on slim margins. Watching owner Brooks Headley pour olive oil in the kitchen of Superiority Burger in New York, ...

Diners get a lot of benefits from the new breed of counter-service restaurants popping up all over. Service is quick. Food is relatively cheap. You’re not expected to tip. Or are you? Eateries where ...

Tipping at sit-down restaurants has been an American tradition since the late 19th century. But in the modern era, tipping expectations have been less clear-cut at coffee shops, fast food places and ...

You walk up to the counter and order a burger and fries, swipe your card to pay for it and what’s this? The cashier swivels the screen around with suggested options for tipping. 15%? 20%? What’s the ...

As St. Paul heads down the path of passing a $15 minimum wage, it’s likely that restaurants, especially new ones, are going to look hard at the counter-service model. It requires fewer employees, ...

When you first walk into Counter Service, you get the impression that you’re not really supposed to be there. Not because they aren’t nice to you—we got a little bag of pretzels as a token of ...