Businesses are finally giving customer service the attention it deserves. While customer service has always been important, it’s vaulted to the forefront of business strategy, and for good reason.

SAN FRANCISCO--(BUSINESS WIRE)-- According to new research released today by Zendesk, Inc. (NYSE: ZEN) in partnership with Enterprise Strategy Group (ESG), companies that have continued to invest in ...

In today's highly competitive environment, it's tough to acquire new customers and it's becoming even more difficult to keep existing customers happy. That's why many organizations are making a ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

A customer experience maturity assessment is a great way for organizations to identify areas for improvement and get a leg up from competitors. A customer experience (CX) maturity assessment is a ...

Gone are the days when a brand could get away with a mobile experience that's a miniaturized version of the desktop website. Gone too are the days when it was acceptable to forget a logged in customer ...

New CX Maturity Scale finds companies using service and support best practices drive dramatically better success and agility in the midst of the COVID-19 pandemic The research also found that, as ...