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Across retail and the service sector, self-service devices appear to be taking over. Whether at the bank, the doctors or the supermarket, people will usually have the option to use technology rather ...

SugarCRM, provider of the award-winning AI-driven CRM platform, today introduced powerful new digital self-service capabilities to help business-to-business sellers keep pace with customer demands.

Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to a survey released by Macro 4. The research, which ...

Today’s demand from consumers for exceptional digital self-service and immersive engagement has become an all-encompassing influence, shaping their interactions with brands and corporations across ...

During the COVID-19 pandemic, homebound consumers became digital-first natives as they turned to self-service channels to manage their lives. And while a digital transformation was already underway, ...

If the last few years have taught us anything, it's that people are incredibly resilient, self-sufficient and deeply influenced by convenience. In 2020, results of a McKinsey survey reported that the ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. A new study led by researchers at Wake Forest University ...

A single customer self-service interaction through a chatbot or FAQ portal can cost as little as 10 cents, while a live agent interaction can cost up to $8 or more. So companies have a clear financial ...

SugarCRM is designed to help marketing, sales and service teams get a clear picture of each customer and reach new levels of performance and predictability. SugarCRM recently debuted new digital ...

SugarCRM, an AI-driven CRM platform, introduced new digital self-service capabilities that seek to help B2B sellers offer “always-on” brand experiences for their customers. With an intuitive interface ...