We’ve all had those calls with customer service where we hang up and go, “Well, that person didn’t care about my problem…like, at all.” And why would they? Customer service agents’ job is to answer ...

Artificial intelligence (AI) that can see and comment on the world around us will soon be interacting much more naturally with people in their daily lives thanks to a powerful combination of new ...

While many organizations are eager to explore how AI can transform their business, its success will hinge not on tools, but on how well people embrace them. This shift requires a different kind of ...

Is empathy a trait—or is it an interaction? Source: Juan Pablo Serrano Arenas/Pexels I've been studying empathy for most of my life. I write about empathy in books and studies and teach it across the ...

I have spent years of my life in the absence of empathy— in giving and receiving. Now, I have lived several years practicing empathy in my daily life, and I can tell you I am better because of it. I ...