More to every story: Spokane woman says alleged DOL security flaw led to years of identity theft issues

A Washington woman accuses the Department of Licensing of a security flaw that led to years of identity theft issues. A tort claim has been filed against the DOL.

‘Backdoor’ in DOL system potentially exposed everyone’s personal information, attorney claims

Ard says many of his clients, and likely many Washingtonians, didn’t know their identity was compromised until something ...
FOX 13 Seattle on MSN

Tort claim alleges WA DOL left your information open to criminals

A local attorney is suing the Washington State Department of Licensing, alleging the agency left a "backdoor" open for hackers to steal the personal information of millions of residents for more than ...
MyNorthwest

‘Pretty egregious conduct’: Attorney says WA DOL knew about massive data breach for 6 years, downplayed severity

Attorney reveals that the DOL knew about a massive data breach for six years, affecting Washington driver's license holders.

Claim: Washington DOL left 'back door' security flaw open for years that let identity thieves change addresses, order licenses in bulk to one location

The claim alleges DOL knew of a security flaw for years, didn’t fix it, and didn’t notify people as required by law.
FOX 13 Seattle on MSN

Former WA resident says she was victim of alleged License Express flaw

A former Washingtonian filed a tort claim against the State Department of Licensing, saying her identity was stolen due to a ...
Spokane Public Radio

Couple asks WA DOL for Spanish speaker and gets a recording in accented English instead

Last summer, Maya Edwards and her husband called the Washington State Department of Licensing hoping to speak with someone in Spanish. They got someone speaking English with a Spanish accent instead.

WA DOL caller’s TikTok gets 2.1M views, like a ‘Parks and Rec’ scene, she said

A Kitsap County woman posted a viral video of herself to TikTok contacting the department’s self-service menu.

Callers to Washington state hotline press 2 for Spanish and get accented AI English instead

Callers to Washington state’s driver’s license agency who select automated service in Spanish have instead been hearing an AI voice speaking English with a strong Spanish accent.
107.3 KFFM

WA Licensing Phone Line Busted Using Fake Spanglish Accent, ‘Your Estimated Wait Time Is Less Than TRES Minutes’

Your estimated wait time is less than TRES minutes.' Listen to WA State DOL's hilarious fail in Spanglish on the customer service line.
KREM

Washington state agency under fire for sharing drivers' data with ICE

SEATTLE — The Washington State Department of Licensing (DOL) is facing scrutiny after a KING 5 investigation revealed it has been sharing private driver's license information with federal immigration ...

Washington State Residents Pressed 2 for Spanish. The Bot Spoke Spanish-Accented English Instead

It looks like a user error with the Amazon Polly text-to-speech system is to blame.