I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Haibot has released its Support Helpdesk AI Agent, a conversational automation module that re-imagines first-line IT support as a structured, guided experience delivered through WhatsApp. This is not ...

The ticketing system introduced to control access to Comino did not work, tourism anthropologist Professor Marie Avellino said, arguing that overcrowding has persisted and enforcement has remained ...

Image depicting AI technology in ticketing systems, highlighting its role in improving operational resilience for banks and financial services amidst disruptions. Operational resilience has become a ...

ANNISTON ARMY DEPOT, Ala. – When Spc. Brenden Bryson decided to separate from the Army, it took him a year to get to where he wanted to be. His decision created an important milestone for Anniston ...

Help desk automation is a billion-dollar industry, and one of the most likely to be disrupted by tech built upon AI. Major players like Zendesk, ServiceNow, and Freshworks currently dominate the space ...

Demand for Savannah Bananas tickets has reached unprecedented levels, and the 2026 Banana Ball season is shaping up to be the most competitive ticket market yet. As the league expands, venues grow ...

A lot of interesting technology has been revealed at the Consumer Electronics Show 2026 this week, but one of the strangest might be Razer's Project Ava, an AI-powered desktop companion. Razer ...

NASHVILLE, Tenn. (WTVF) — An East Nashville mother is using social media to connect families losing SNAP benefits with neighbors who can help put food on the table during the ongoing government ...

After two hugely disruptive IT outages in four months, Alaska Airlines is bringing in outside experts to review its entire information technology infrastructure. In July, an unexpected hardware ...